How we work
Match the depth
to your stage
Three engagement models, from "help me open the account" to "help me keep an eye on it". You can switch as you grow; you do not have to sign for everything at once.
Comparison
The difference is who does the work
The same technical ability, delivered at different depths. Most teams start with advisory and move to managed once things are stable.
| Item | Advisory | Managed | Resident |
|---|---|---|---|
| Selection and plan | Included | Included | Included |
| Account setup and billing | Assisted | Included | Included |
| Deployment and migration | Plan + alongside | We execute | We execute |
| Day-to-day operations | — | Included | Included |
| Cost optimization | One-off review | Quarterly review | Monthly review |
| Response time | Weekdays 24h | Weekdays 8h | 7×24 on call |
| Best for | Teams with engineers | Small teams, no dedicated owner | Core services, zero tolerance |
Final scope, SLA, and fees are set by the plan agreed by both parties.
Process
Four stages, a clear pace
Technical jargon never slows a decision. Every stage has a clear goal, output, and check-in.
Scoping
Business goals, current architecture, budget, compliance. Output: a diagnosis and recommendation list.
Plan and quote
Resource configuration, architecture guidance, transparent costs. Output: an executable plan and commercial quote.
Migration and setup
Provisioning, deployment, security configuration, and validation on schedule. Output: a running production environment.
Ongoing support
Regular health checks and continuous tuning as the business changes. Output: long-term technical and operational support.
Not sure which model to start with?
Most teams do well starting with advisory: get a clear picture first, then decide on managed service. The first review is free.