FAQ
Before we start,
what you may want to know
Common questions about how we work, account ownership, billing, and support. If you cannot find an answer, just ask.
FAQ
16 questions,
grouped by topic
Tap to expand. If you cannot find an answer, asking us directly is faster.
Partnership and accountsWho owns the account, who operates it
Are you an official AWS or Cloudflare agent?
No. We are an independent technology service provider offering cloud procurement support and technical services. If a partner or reseller agreement with a specific vendor is signed, it will be stated on the About us page. AWS, Cloudflare, and other marks belong to their respective owners.
Can we keep our existing accounts?
Yes. Most customers keep their accounts, and we add, optimize, and align billing on top. There is no need to start over.
Who owns the account?
You do. The account entity, ownership, and data control for cloud, CDN, and model APIs all sit with the customer. We configure and operate only within the scope you authorize.
How are AI models provided?
Accounts are opened on each vendor's platform and owned by the customer. We handle account assistance, key custody, the unified gateway, and consolidated billing. Model calls happen directly between the customer and the vendor; we never hold accounts or run customer data through accounts of our own.
Can we use several clouds at once?
Yes, and it is usually what we recommend. Place different workloads on different clouds by region, compliance, and cost, and avoid lock-in to a single vendor.
Our team is small. Can we take only the managed service?
Yes. The managed model covers provisioning, deployment, day-to-day operations, and quarterly reviews. You bring requirements and sign off.
Billing and contractsHow the money is calculated
How are fees calculated?
Two parts: vendor resource fees (usage-based, at published prices) and our service fee (quoted for the engagement model and scope). They are listed separately on the bill, never bundled into a vague figure.
Can we sign a corporate contract and get invoices?
Yes. Annual framework contracts and per-project contracts are both available, with invoices issued according to where the customer is based.
Are there hidden fees?
No. The markup is confirmed in writing during the proposal stage, and any change requires both sides to agree. Third-party costs such as dedicated lines and filing are listed separately.
Can we run a small trial first?
Yes. A common approach is one review or one PoC project first, then a wider rollout once it is validated.
Technical and supportWho to call when something breaks
Will migration affect our running business?
We work in stages with rollback as a precondition, and schedule critical cutovers for off-peak hours. Every cutover is rehearsed and keeps a way back.
Which languages and time zones do you cover?
Chinese (Simplified and Traditional) and English. We mainly cover Hong Kong and Asia-Pacific hours, with 7×24 on-call for urgent issues on resident engagements.
How fast do you respond?
Advisory: within 24h on weekdays. Managed: within 8h on weekdays. Resident: 7×24 on-call, with tiered response under the SLA.
Will you take over our account passwords?
No. We use sub-accounts, role delegation, or temporary credentials, with least privilege, an audit trail, and revocation at any time.
Compliance and securityData and credentials
Does mainland China business need a filing?
Using mainland nodes requires an ICP filing. We support the filing process and the document checklist, but the filing entity must be the customer.
Will data leave the country?
It depends on the architecture you choose. At the proposal stage we mark the flow of every data path, and where needed use only in-country nodes and models.
Any other questions?
Just ask. You do not need any documents for the first conversation.